Dynamics 365 is how you become more agile to delight your customers. With Dynamics 365, you’ll have the only portfolio of intelligent business applications that empowers everyone to deliver operational excellence and create more engaging customer experiences.
Innovate everywhere with intelligent business applications:
- Finance
Grow your business faster: Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities.
Enhance your financial decision making: Assess the health of your business, improve financial controls, and make timely decisions to drive agility and growth using comprehensive, real-time financial reporting, embedded analytics, and AI-driven insights.
Unify and automate your business processes: Integrate financials into core business processes and automate tedious and time-consuming tasks to boost user productivity, support evolving business models, and maximize financial performance.
Have a strategic impact and reduce costs: Minimize costs and optimize spending across business geographies with process automation, budget control, and financial planning and analysis.
Decrease global financial complexity and risk: Quickly adapt to changing financial and legal requirements with a guided, rules-based chart of accounts and a no-code configuration service that simplify regulatory reporting, electronic invoicing, and global payments.
- Operations/ Supply Chain Management
Automate your operations: Move from reactive to predictive operations. Automate and simplify your manufacturing and supply chain management. Maximize the life of your assets.
Create an intelligent and adaptable supply chain: Predict disruptions and respond fast by digitizing your supply chain, enhancing visibility, improving planning, and maximizing asset productivity.
Accelerate time to market and resolve product quality issues: Accelerate innovation and respond fast to quality issues, changing specifications, and obsolete parts to help ensure compliance and mitigate delays.
Innovate with intelligent manufacturing operations: Build agile factories and manufacturing processes with predictive technologies, IoT, and mixed reality to improve throughput, quality, and delivery.
Gain planning ability to fulfil customer demand: Predict demand and plan supply and production in near-real time, ensuring the right resources and inventory are in the right place.
Maximize asset uptime and longevity: Reduce equipment downtime, improve overall equipment effectiveness (OEE), and maximize longevity by performing proactive maintenance.
Optimize inventory and logistics: Improve delivery by using advanced analytics to optimize and automate inventory, warehousing, fulfilment, material sourcing, and supply chain.
- Commerce
Create seamless shopping experiences
Unify your physical and digital commerce. Build brand loyalty through personal engagement. Exceed customer expectations.
Engage across traditional and emerging channels
Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.
Build loyalty and exceed expectations
See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.
Get everything to build and run digital commerce
Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.
Enable AI-driven intelligent commerce
Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimize business practices.
Modernize retail store and streamline operations
Create personalized and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.
- HR
Elevate your HR
Take the work out of managing your workforce. Streamline and optimize processes. Empower employees and set them up for success.
Transform employee experiences
Empower employees to get the information they need—on their own—through easy-to-use self-service HR tools and Microsoft Teams.
Optimize HR programs
Simplify benefits, compensation, leave and absence, certifications, training, and compliance programs.
Increase organizational agility
Take action and adapt to changes faster with a scalable HR solution that grows with you and can easily connect with existing and partner systems.
Discover workforce insights
Drive better decisions by centralizing your workforce data and using embedded analytics to uncover valuable insights.
- Business Central (BC)
Connect your teams using a single solution
Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.
Move to the cloud faster, with confidence
Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you.
Boost sales and improve customer service
Take better care of customers by managing the entire sales process from within Microsoft Outlook, and deliver better outcomes with connected service operations.
Unlock productivity and business insights
Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.
Finish projects on time and under budget
Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.
Increase financial visibility and performance
Accelerate financial close, improve forecasting, and get real-time performance metrics while fostering compliance and security across subsidiaries.
Optimize inventory and supply chain management
Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, inventory, and warehouses.
- Customer Engagement
Have a better financial performance
Increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter.
Marketing: Improve your customers’ journey
Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.
Sales: Empower sellers to drive personal engagement with customers
Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. Sell smarter with embedded insights, foster relationships, boost productivity, accelerate sales performance, and innovate with a modern and adaptable platform. Use AI capabilities to track customer relationships and automate sales execution with contextual prompts that drive sales strategy.
Customer Service: Effortless service through any channel
Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.
Field Service: Empower your agents to create a better customer experience
Streamline scheduling, inventory management, and on-site efficiency. Offer quick and transparent communications and tracking functionalities to keep customers connected to your field agents.
Project Service Automation: Improve project profitability with integrated planning tools and analytics
Empower your employees to anticipate resource demand and work together with collaborative tools that are easy to tailor to your business.
- Sales
Close more deals
Find and build stronger relationships. Improve productivity and performance. Get a single view of customers.
Meet buyers where they are
Upgrade buying experiences with today’s must-have digital sales and remote engagement.
Build relationships
Add a personal touch in a digital world with connected data across LinkedIn Sales Navigator, Dynamics 365, and Microsoft 365.
Collaborate seamlessly
Deliver frictionless engagement with a connected sales team.
Boost seller productivity
Enable productivity anywhere, anytime by using intuitive and intelligent tools.
Adapt to rapid changes
Make faster, more informed decisions using real-time sales insights and extensible and scalable sales solutions.
- Marketing
Increase customer demand
Find and nurture the right leads. Create connected customer experiences. Stay on top of market trends.
Engage customers in real time
Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.
Win customers and earn loyalty faster
Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
Personalize customer experiences with AI
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
Build customer trust with a unified, adaptable platform
Use built-in features to help with compliance requirements and protect customer data. Easily customize and connect with tools you already use.
- Service
Exceed customer expectations
Deliver positive customer experiences faster. Optimize resources and help technicians be more efficient. Reduce operational costs.
Provide self-service support
Automate self-service with virtual agents and rich knowledge-base portals.
Personalize customer service engagements
Personalize customer interactions with tailored experiences.
Empower teams with tools for increased agent productivity
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
Optimize service with actionable insights
Leverage AI-driven insights and analytics to improve agent and customer experiences.
Deliver proactive service with IoT
Embedded IoT signalling and alerts detect and correct problems before your customers even notice that anything’s wrong.